One of the fundamental aspects of any API Program is Organisational Alignment. In practice this means bringing together stakeholders from both IT and the business to engage on the issues, opportunities, competencies and organisational values inherent in adopting an...
An effective integration strategy is core to any aspect of your digital transformation including any CX, Data, API programs. Whether providing a seamless customer experience across multiple platforms; insights for your business stakeholders on your customers or...
The idea for Excelsa started to formulate when Paul and I were still at Salesforce. As Head of Customer Success for MuleSoft across the APJ region I had seen too many clients fail for reasons that were entirely predictable and preventable. Customers understood the...