In the current frenzy over AI there has been lots of debate on the overhyped predictions that AI could make almost half of today’s jobs obsolete. The release of chatGPT has accelerated this conversation so obviously I was keen to find out if the work we do here at...
As anyone who has worked in financial services is aware, efficient KYC (Know Your Customer) processes are important for reasons including compliance, risk management and customer protection. It is also simply good business practice to understand who your customers...
The idea for Excelsa started to formulate when Paul and I were still at Salesforce. As Head of Customer Success for MuleSoft across the APJ region I had seen too many clients fail for reasons that were entirely predictable and preventable. Customers understood the...